TERMS & CONDITIONS

• 1. For Orders of Custom-made designs, specially with changes of color and sizes, delivery period will be considered from date of approval of production sample. If required, production sample will take 2 weeks from date of order confirmation.
  2. For Tiledepot orders as per Showroom display, the delivery period will be considered from date of receipt of Full payment.
• No penalties are acceptable.
• 1. Orders confirmed cannot be cancelled. In the event of order cancellation, customer will have to pay entire order amount plus cancellation charges.
  2. Any undue delay by the Customer in collecting the ordered material, when ready, will lead to its disposal, to recover costs and warehousing charges.
• We shall not be liable for any loss or damages suffered by the purchaser for prolonged delay caused by occurrence of force majeure.
• For purposes of this order, Force Majeure shall mean a cause or event that is not, reasonably foreseeable, or otherwise caused by, or under the control of Keramos.
• Part shipments of the order are allowed.
• Cheques/Drafts to be made in the name of 'KERAMOS TILE AND STONE PVT. LTD'.
• Material will be delivered only after receiving full payment.
• Delivery will be made only after realization of the Cheque payment.
• Delivery will be made Ex-Keramos godown only. Local cartage extra.
  Godown Address:
  KHASRA NO.165, ROAD NO.3, NEAR SUBEDAR KRISHI FARMS, NEAR TO SILVER OAK FARMS, GHITORNI, DELHI.
  CONTACT: Mr. Naushad: 9718335066 / Mr. Shivcharan: 9899424322.


• GOODS ONCE SOLD CANNOT BE RETURNED OR EXCHANGED.
• Please note the following Carefully before ordering :
  1. Variations in color, shade, surface texture and size are natural characteristics of all KERAMOS Products and should be expected. Images shown are representative, but may not indicate all variations in these characteristics.
  2. All Handmade tiles, Pottery Glaze tiles, handprinted tiles and Natural Stone designs are Handcrafted and / or Kilnfired. They will have significant color / texture /size variation from lot to lot, and also within the lot. This is not a defect but characteristic of the designs. Also, handmade tiles must be installed with minimum 2-3mm grout to take care of size variation.
  3. Also, characteristically, these designs usually have small pin holes, black dots, and engraving, size, and thickness variation.
  4. The samples displayed in the showroom, or on the website, or approved, are approximate and indicative only. They CANNOT be matched exactly.
• "All KERAMOS designs are custom-made and supplied only against confirmed orders with Full payment. Delivery periods are minimum 8 weeks depending on the quantity and design. Further, transit time in India by road is minimum 1 week".
• Please carefully follow installation instructions: http://www.keramosindia.com/fixing-mainten.asp KERAMOS does not take responsibility for poor installations.
• Defects, if any, must be pointed out to us before installation.
• KERAMOS will not entertain any claims/refunds/replacements arising out of the above.
• One Week time period is required for dispatch after receiving the full payment.
• No Deliveries will be made from Showroom at Lado Sarai.
• G.S.T. @ 18% will be extra. Special Packing, Insurance and Transportation charges will be extra.
• All disputes are subject to Delhi jurisdiction only.