Terms & Conditions
- All items are subject to stock availability
- Prices can be changed without prior notice. Please check current prices with our showroom before ordering
- Samples are chargeable
- All prices are Ex - Delhi
- Cheques/ Drafts to be made in the name of "Keramos Tile and stone Pvt.Ltd."
- Natural material & hand decorated tiles will have colour variation in every lot.
- a. For Orders of Custom-made designs, specially with changes of color and sizes, delivery period will be considered from date of approval of production sample. If required, production sample will take 2 weeks from date of order confirmation.
b. For Tiledepot orders as per Showroom display, the delivery period will be considered from date of receipt of advance payment.
- No penalties are acceptable.
- Orders confirmed cannot be cancelled. In the event of order cancellation, customer will have to pay entire order amount plus cancellation charges.
- We shall not be liable for any loss or damages suffered by the purchaser for prolonged delay caused by occurrence of force majeure.
- For purposes of this order, Force Majeure shall mean a cause or event that is not, reasonably foreseeable, or otherwise caused by, or under the control of Keramos.
- Part shipments of the order are allowed.
- All Handmade tiles, Pottery Glaze tiles, handprinted tiles and Natural Stone designs are Handcrafted and / or Kilnfired. They will have significant color / texture /size variation from lot to lot, and also within the lot. This is not a defect but characteristic of the designs. Also, handmade tiles must be installed with minimum 2-3mm grout to take care of size variation.
- Also, characteristically, these designs usually have small pin holes, black dots, and engraving, size, and thickness variation.
- The samples displayed in the showroom, or on the website, or approved, are approximate and indicative only. They CANNOT be matched exactly.
- “All KERAMOS designs are custom-made and supplied only against confirmed orders. Delivery periods are minimum 6 weeks depending on the quantity and design. Further, transit time in India by road is minimum 1 week”.
- KERAMOS will not entertain any claims/refunds/replacements arising out of the above.
- Material will be delivered only after receiving full payment.
- Delivery will be made only after realization of cheque payment
- Delivery will be made Ex-Keramos godown only-Local cartage extra.
- Goods once sold cannot be exchanged or returned.
- All disputes are subject to Delhi jurisdiction only.
- Defects must be brought to the managements notice before installation of goods