decorative tiles

Terms & Conditions

  • All items are subject to stock availability
  • Prices can be changed without prior notice. Please check current prices with our showroom before ordering
  • Samples are chargeable
  • All prices are Ex - Delhi
  • Cheques/ Drafts to be made in the name of "Keramos Tile and stone Pvt.Ltd."
  • Natural material & hand decorated tiles will have colour variation in every lot.
  • a. For Orders of Custom-made designs, specially with changes of color and sizes, delivery period will be considered from date of approval of production sample. If required, production sample will take 2 weeks from date of order confirmation.
    b. For Tiledepot orders as per Showroom display, the delivery period will be considered from date of receipt of advance payment.
  • No penalties are acceptable.
  • Orders confirmed cannot be cancelled.  In the event of order cancellation, customer will have to pay entire order amount plus cancellation charges.
  • We shall not be liable for any loss or damages suffered by the purchaser for prolonged delay caused by occurrence of force majeure. 
  • For purposes of this order, Force Majeure shall mean a cause or event that is not, reasonably foreseeable, or otherwise caused by, or under the control of Keramos.
  • Part shipments of the order are allowed.
  • All Handmade tiles, Pottery Glaze tiles, handprinted tiles and Natural Stone designs are Handcrafted and / or Kilnfired.  They will have significant color / texture /size variation from lot to lot, and also within the lot. This is not a defect but characteristic of the designs. Also, handmade tiles must be installed with minimum 2-3mm grout to take care of size variation.
  • Also, characteristically, these designs usually have small pin holes, black dots, and engraving, size, and thickness variation.
  • The samples displayed in the showroom, or on the website, or approved, are approximate and indicative only.  They CANNOT be matched exactly.
  • “All  KERAMOS designs are custom-made and supplied only against confirmed orders. Delivery periods are minimum 6 weeks depending on the quantity and design. Further, transit time in India by road is minimum 1 week”.
  • KERAMOS will not entertain any claims/refunds/replacements arising out of the above.

Delivery Policy

  • Material will be delivered only after receiving full payment.
  • Delivery will be made only after realization of cheque payment
  • Delivery will be made Ex-Keramos godown only-Local cartage extra.

Returns Policy

  • Goods once sold cannot be exchanged or returned.
  • All disputes are subject to Delhi jurisdiction only.
  • Defects must be brought to the managements notice before installation of goods